To the point. 🫵
Yes, Document360 is worth it. In our opinion, if you're looking for a highly functional knowledge base solution packed with many powerful features that enable your team or customers to self-serve by searching for information you store in a structured knowledge base, Document360 can help.
Here are our answers to some common questions you might have about Notion.
What is Document360? 🤷♀️
Document360 is knowledge base (KB) software designed to help teams and customers find information quickly and efficiently. It offers a structured platform where you can store and KB articles for private or public use, making it easy for users to self-serve. With features like powerful search capabilities, customizable templates, and collaborative tools, Document360 enables seamless knowledge sharing and management, enhancing productivity and user experience.
What can Document360 be used for? 📋
Document360 is a powerful solution for businesses that want to develop and manage internal documentation or for public documentation accessible by clients and customers. Here's a breakdown of what Document360 can handle:
Internal company/team knowledge base
Public Knowledge Base Sites
Standard Operating Procedure (SOP)
User manuals
API Documentation
Is Document360 good for collaboration? 👥
You bet it is. Lots of teams use Document360 to manage everything we mentioned above and more. Teams who benefit most from this platform include Customer Support, Technical Writers, HR, Operations, Product Engineering, and startups. You can easily edit articles in one place, manage verification, assign tasks, and comment on content written by others in real time. The Roles & Permissions section on the backend allows you to define specific roles for how each team member will interact with settings and content in your project (e.g., Admin, Owner, Contributor, Reviewer).
Can I customize Document360 to my liking? 🎨
Document360 allows you to customize your knowledge base site and widget in any way you want. You can start with pre-built themes to get started with a UI for your knowledge base and then further customize your knowledge base with custom HTML, CSS, and Javascript code to make it align with your brand. So, if you're someone who isn't familiar with code, you can absolutely create and manage a knowledge base using pre-built themes and options like changing the banner, favicon, and branding using the various options in site settings. Those who love to dabble in some code will appreciate the flexibility the platform offers to create something unique.
Does Document360 have templates for me to get started? ✏️
Yes, you can get started with site themes and even article templates that you can duplicate for use later.
Is it affordable? 💸
It depends. If you're a freelancer, solopreneur, or small business that wants to use Document360 to manage a knowledge base, you can benefit from their Free plan. You may also want to consider checking out the platform's Startup Program and see if you qualify for a free subscription to the platform for six months while you build up your revenue.
If you're someone looking for a new knowledge base solution for your company, Document360 is definitely affordable compared to other tools on the market, which are less feature-rich. The starting price is just $199 per project per month, billed annually, and $249 per project per month on a monthly subscription.
Sidenote: Add-ons are also available at a separate cost to maximize the functionality of your project.
Does Document360 have a mobile or desktop app? 📱
Currently, Document360 has no native mobile or desktop app and is only available on the web. If you want to update your knowledge base site and article content, you'll need to ensure you're logged in using your browser (Chrome or Edge recommended).
How steep is the learning curve when starting with Document360? 🧑🏽🏫
Learning Document360 won't be that difficult, especially if you've previously worked with content management systems or knowledge bases. If you're new to it all, the article editor is similar to any word-based editing software like Google Docs, Microsoft Word, or Notion. The sidebar does a great job of consolidating everything you need into sensible tabs, which are further organized into sub-tabs with everything you need to manage your project.
Is there any reason why I shouldn't consider Document360? 🙅🏼♂️
If you're a freelancer, solopreneur, or a small team who wants to control costs and doesn't need to manage internal knowledge bases or have anything too robust for your clients or customers, we recommend a tool like Notion which can do more than just manage wiki-like documentation. We also don't recommend Document360 for project management-related documentation. It's not that the platform can't handle such documentation; it's just that it isn't built specifically for that purpose.
However, if you're really looking to provide a comprehensive set of self-serve documentation for your employees or customers in a highly customizable UI, Document360 is a solid solution for your team. Either way, we recommend starting a 14-day Free Trial to give the platform a test run and keep in contact with their sales team to ask questions and determine whether Document360 is the right fit for you.